Terms of Service

PrintPadi connects you to print shops near KNUST. You upload a document, approve exactly what will be printed, pay by mobile money, and collect using a short code. We run the app, the payment, and the document handling — we are not a print shop ourselves.

Every shop on PrintPadi is an independently owned business, not a PrintPadi branch or employee. Each shop sets its own prices and hours, and is responsible for the quality of its own printing. We verify every shop in person before it can receive orders, and we suspend shops that break the rules — but the printing itself is the shop's work, not ours.

You pay a flat GHS 1.00convenience fee on top of the shop's own printing price for every order — that is the only fee PrintPadi charges. The shop keeps every pesewa of its listed price; we take nothing from it. The price shown at checkout is the full and final amount — nothing else is ever owed.

Your order is fully paid before you arrive. No shop may ask you for cash, or for any payment beyond what you already paid in the app, for any reason. If a shop asks you for money at the counter, report it immediately from your order's status screen — we treat this seriously and it can get a shop suspended.

Refunds are always for the full amount — we never do partial refunds. A refund is issued when a shop reports it can't complete your order, when you report you never received it and we've reviewed the case, or at our own discretion. Refunds return to the mobile money account you paid from and arrive within 1–3 days.

You are responsible for what you upload. Do not upload anything illegal, anything you don't have the right to print, or anything intended to harm the shop's equipment or PrintPadi's systems. Every file is recompiled into a fresh PDF before a shop ever sees it, which strips out active content as a side effect — but the responsibility for what's in the document is yours. See our Privacy Policy for how long we keep it and who can see it.

You need a phone number or email to place an order — we use it to sign you in and to send order updates. Keep your sign-in to yourself; anyone with access to your account can see your order history.

We may update these terms as the pilot grows. If something material changes, we'll make that clear the next time you use the app.

Reach us on WhatsApp — the link is in the footer of every screen. If you're signed in, your profile page has it too.